FAQs

SIGN UP FOR SERVICE

Assuming your home or business is located in an area where service is available, you can sign up on the website by clicking the “Sign Up” button, or by calling Customer Service at 844-662-7569. 

Existing Home with Tri-CoGo Service Already Installed:

If you think the previous occupant already had Tri-CoGo service, you can verify by locating our router, which should have been left inside the home, or our outdoor NID, a grey box likely located near the meter base. To establish your own account, simply follow the instructions in step four. If a router is already there, you can receive same-day service.

After your drop is installed, you will receive an email with a link to schedule the installation of your home equipment. Someone at least 18 years or older must be present at the time of installation because technicians will need to access the inside of your home.

Existing Home with No Tri-CoGo Service Already Installed:

If your home has never had Tri-CoGo service, we will need to install a fiber “drop” from the street to your house (typically takes up to seven days, but may be longer due to locates). Once a drop has been installed, you will be able to select a day and time for your custom home installation.

New Construction:

If you are building a new home with underground service, we will construct mainline fiber and your drop as power line construction is built to your home. Homes with overhead service will have the drop installed after you enroll with Tri-CoGo. We would like to go one step further and custom-install conduit and/or fiber inside your home (at no cost to you) to ensure that we can place your router or extenders to give you the best Wi-Fi coverage.

Our fiber network is being built one substation at a time across Tri-County EMC’s service territory following the design plan for the entire network. Connections to each substation subsequently built and throughout the entire area provide important redundancy and resiliency. Service will become available as fiber construction is completed in each “zone”. 

If service is not available in your area when you go to sign up, we recommend pre-registering. Pre-registering will allow you to be the first to know when service is live in your area.

If it’s a new installation, you’ll need permission from your landlord to have the installation performed.

 

CUSTOMER BILLING

Your bill will be sent to the email address associated with your Tri-CoGo account on the 1st of every month. Paper bills are available by request and will cost an additional $5.00 per month.

There are several ways to pay your bill:

  • Customer Portal via the “Pay My Bill” button on the website
  • Phone using debit/credit/check by calling 844-662-7569
  • Kiosks located at our offices accept cash or checks

If bills are not paid by the 15th of every month, a 5% late fee or $10.00 charge, whichever is greater, will be added on the account if the payment is not made by the original due date.

Accounts remaining unpaid 14 days from the due date are subject to disconnection. Accounts disconnected due to non-payment are subject to a $25 reconnection fee at time of service restoration along with any unpaid balance. Accounts remaining disconnected for non-payment for 14 days will be final billed. A $25 account establishment fee, and all other past due amounts, must be paid to reestablish an account and reconnect service.

Your first bill will include pro-rated charges from the first month you receive service. There will also be a $25.00 account establishment fee.

Although we share some employees and facilities, Tri-CoGo and Tri-County EMC are two separate companies. Your Tri-CoGo bill will be separate from your electric bill.

Log onto your customer portal, click “Make A Payment” and enable Auto-Pay, you will receive a $25 one time bill credit. Your bill will then be paid on the 15th of the month automatically.

 

ABOUT THE INTERNET SERVICE

You are not required to provide any equipment. You will be provided with an Optical Network Terminal (ONT), which functions as a modem, and a GigaSpire Wi-Fi router which will deliver a very powerful, state-of-the-art “managed” Wi-Fi signal for your home. 

Tri-CoGo does not provide email service. If you need a new email address, we recommend creating an account with one of the many high-quality free email providers.

Every subscription for Tri-CoGo’s internet service comes with free technical support and a Wi-Fi router that provides “managed” Wi-Fi. This allows our technicians to assist you remotely with any issues that may arise with your service. You will also receive complementary access to our app, allowing you access and control of your home’s network.

You must use the ONT (modem) provided to receive internet service.

Though you can use your own router, we highly recommend that you utilize the router we provide. With the assistance of the GigaSpire, we can provide direct technical support remotely to your home, at no extra charge. If you elect to use your own router and we are unable to resolve the issue over the phone, a service call will be required and a fee of at least $99 will be added to your monthly bill.

Repair or replacement due to physical damage to the ONT, GigaSpire, fiber optic cable, or any other equipment will be charged to the subscriber. Malfunctioning equipment will be replaced by Tri-CoGo at no charge.

Yes. We will send someone to your house to pick up the equipment if you cancel service. Do not try to disconnect the equipment yourself.

 

HOME PHONE SERVICE

Yes, you will be able to keep your phone number in most cases.

Yes.